All our agents are called Service Specialists as we carefully study client procedures and perform them point to point with constructive suggestions along the way. We work together with our clients. Client satisfaction is key to our success.
- Appointment Setting
- B2B Process
- Customer Care
- Order Management
- Email Response
- Chat Support
- Loyalty Programs
- Sales (inbound and outbound campaigns)
- Merchant Account
- Telecom Switching
- SEO Program
Ready to go !!!!
What sets us apart from other companies is that our facilities are already set up and ready for deployment. We study, assess, train and perform client procedures with extreme care. Our Service Specialists are trained in accordance to client specifications.
The right Service Specialist on the right accounts
Every brand has an identity of its own, and one agent may be better suited to representing it than another. OSI goes thru stringent recruiting, training and management processes that get the right people representing the right brand, in the right way.
Our on-site training facilities, dedicated trainers, and customized training programs prepare our Service Specialists to speak your brand and meet the customer satisfaction metrics you specify.
We encourage our agents to take the initiative and go the extra mile in solving problems. Customers who get such outstanding, personal service become loyal customers and even advocates for your brand.
Our Link Management System was designed on a workflow process approach that can monitor the KPI of each Service Specialists to ensure we maximize quality and quantity output. Link Management System has special reporting capabilities to track and monitor employee progress. Client access to reports is also available.